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PUP Pavers & Turf — Privacy Policy
Last Updated: June 9, 2026
1. Introduction
PUP Pavers & Turf (“PUP Pavers,” “we,” “us,” or “our”) is a paver contracting and artificial turf installation company serving Palm Beach County, Florida. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.
By visiting our website at puppaversinc.com, submitting a quote request, contacting us by phone or email, or otherwise engaging with our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
A. Information You Provide Directly
When you request a free estimate, contact us, or otherwise interact with us, we may collect:
- Full name
- Home or property address (for service estimates and project planning)
- Email address
- Phone number
- Project details and preferences you share with us
- Any messages or notes submitted through our contact or estimate request forms
B. Information Collected Automatically
When you visit our website, certain information is collected automatically through cookies and tracking technologies, including:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages viewed, links clicked, and time spent on our site
- Referring website or source (how you found us)
- Device type and screen resolution
- Date and time of your visit
C. Information from Third-Party Platforms
If you interact with us on social media platforms including Facebook, Instagram, Yelp, or YouTube, or leave a review, those platforms may share certain information with us in accordance with their own privacy policies. We do not control the data practices of those platforms.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to estimate requests, inquiries, and communications
- To schedule site visits, consultations, and project work
- To provide paver installation, sealing, repair, artificial turf, and related services
- To send project updates, appointment reminders, and follow-up communications
- To understand how visitors use our website and improve our online presence
- To comply with applicable laws, regulations, and licensing requirements
- To protect against fraud, unauthorized activity, and legal claims
- To send promotional communications, if you have opted in to receive them
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytics data.
Types of Cookies We Use
- Essential Cookies: Required for the website to function properly. These cannot be disabled.
- Analytics Cookies: Used by tools such as Google Analytics (via Google Tag Manager) to understand how visitors interact with our website. This data is aggregated and anonymous.
- Marketing Cookies: May be used to understand the effectiveness of advertising campaigns, including through Google Ads or social media platforms.
Managing Cookies
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. To learn more about cookies and how to manage them, visit www.allaboutcookies.org.
We also participate in Google’s advertising services. You can opt out of personalized Google advertising at adssettings.google.com.
5. SMS / Text Messaging & A2P Compliance
PUP Pavers & Turf uses text messaging (SMS) to communicate with customers and prospective customers regarding estimates, appointments, project updates, and promotional offers. Our texting program operates in compliance with the Telephone Consumer Protection Act (TCPA), the A2P 10DLC (Application-to-Person 10-Digit Long Code) requirements established by U.S. wireless carriers, and all applicable federal and state regulations.
How We Obtain Consent
We will only send you text messages if you have provided explicit prior written consent. Consent may be obtained through:
- Checking an opt-in box on our website contact or estimate request form
- Verbally agreeing to receive texts during a phone or in-person consultation (documented by our team)
- Texting us directly to initiate a conversation
Consent to receive text messages is not a condition of purchasing any service from PUP Pavers & Turf.
Types of Messages We Send
Once you have opted in, you may receive the following types of text messages from us:
- Transactional Messages: Estimate confirmations, appointment scheduling and reminders, job start/completion notifications, and follow-up messages related to your project.
- Promotional Messages: Special offers, seasonal promotions, and marketing communications about our paver and turf services. These are only sent if you have separately opted in to marketing texts.
Message Frequency
Message frequency varies based on your interactions with us. For transactional messages, you may receive up to a few messages per active project or inquiry. For promotional messages, you may receive up to [X] messages per month. We will not bombard you with unnecessary texts.
Standard Carrier Disclosures
Message and data rates may apply. Check with your wireless carrier for details about your plan’s messaging and data charges.
How to Opt Out
You can opt out of text messages at any time by replying STOP to any message we send. After texting STOP, you will receive a single confirmation message and no further texts will be sent, except as required by law. To re-subscribe, text START at any time.
How to Get Help
Reply HELP to any text message for assistance, or contact us directly at (561) 834-5375 or through puppaversinc.com/contact-us/.
No Sharing of SMS Opt-In Data
We do not sell, share, or disclose your mobile phone number or SMS opt-in consent to any third party for their own marketing purposes. This data is used solely by PUP Pavers & Turf to communicate with you directly. Opt-in data and consent records are never transferred to third-party marketers, advertisers, or data brokers.
SMS opt-in consent may be shared only with the following, and solely as necessary to operate our texting program:
- Our SMS/messaging platform provider (used to send and manage messages on our behalf)
- Legal or regulatory authorities, if required by law
A2P 10DLC Registration
Our business text messaging program is registered with The Campaign Registry (TCR) and complies with A2P 10DLC standards required by major U.S. wireless carriers. This registration ensures our messages are properly identified as legitimate business communications.
TCPA Compliance
By opting in to receive text messages from PUP Pavers & Turf, you consent to receive autodialed or pre-recorded messages at the mobile number you provide, in accordance with the TCPA. If you have questions about TCPA rights or wish to revoke consent, contact us using the information in Section 13 below.
6. How We Share Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
- Service Providers: With trusted vendors and contractors who assist us in operating our business (e.g., scheduling software, email platforms, payment processors), subject to confidentiality agreements.
- Legal Requirements: When required by law, court order, or governmental authority, or to protect our legal rights.
- Business Transfers: In connection with a merger, acquisition, or sale of all or part of our business assets, in which case your information may be transferred to the acquiring party.
- Safety: To protect the safety, rights, or property of PUP Pavers, our customers, employees, or the public.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including:
- Customer records and project files: Retained for a minimum of five (5) years following project completion to support warranty claims, service history, and legal compliance.
- Estimate and contact inquiries: Retained for up to two (2) years from the date of submission.
- Website analytics data: Retained in aggregated form per Google Analytics’ default retention settings (up to 26 months).
When information is no longer needed, we delete it or render it anonymous in a secure manner.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. Florida residents should be aware of the Florida Digital Bill of Rights (FDBR), which grants rights to consumers of qualifying businesses. Regardless of applicable law, we are committed to honoring reasonable privacy requests.
You may have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to certain legal exceptions (e.g., warranty records, legal obligations).
- Opt-Out of Marketing: Unsubscribe from marketing emails at any time by clicking “unsubscribe” in any email we send, or by contacting us directly.
- Data Portability: Request your information in a commonly used, machine-readable format.
To exercise any of these rights, please contact us using the information in Section 11 below. We will respond to verified requests within a reasonable time frame, typically within 30 days.
9. Children’s Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.
10. Data Security
We take reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These include:
- Restricting access to personal information to authorized staff only
- Using secure web hosting and SSL encryption for our website (HTTPS)
- Keeping software, plugins, and platforms updated
- Training employees on privacy and data handling best practices
No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically.
Your continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.
12. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us:
PUP Pavers & Turf Palm Beach County, Florida
Website: puppaversinc.com
Contact Page: puppaversinc.com/contact-us/
